Cancellation Policy

1. Cancellation by the Traveller — multi-day tours

All cancellations must be made in writing, by email or WhatsApp. The date on which we receive your written notice is the date used to calculate charges.

• More than 30 days before the tour start date: full refund, less the non-refundable 30% deposit.
• 15 to 30 days before the tour start date: 50% of the total tour price is retained.
• Less than 15 days before the tour start date: no refund is due.
• No-show or departure from the tour after it has started: no refund is due.

2. Cancellation by the Traveller — one-day tours

Please note that train tickets already issued in the Traveller’s name are subject to the refund rules of Uzbekistan Railways and may be non-refundable regardless of the above.

• More than 48 hours before the tour start time: full refund.
• Less than 48 hours before the tour start time: no refund is due.

3. Cancellation by the Company

If the Company cancels a tour for any reason other than force majeure, the Traveller is entitled to a full refund of all amounts paid, including the deposit, or to transfer the full amount to an alternative tour date. The Company is not responsible for international flight tickets or other arrangements made independently by the Traveller.

4. Force majeure

Where a tour cannot proceed because of circumstances beyond reasonable control — including natural disasters, epidemics, border closures or government restrictions — the Company will offer a credit note valid for 12 months or reschedule the tour. Where neither is possible, amounts paid will be refunded less any costs already irrecoverably paid to suppliers.

5. Changes to a booking

Requests to change dates or the number of travellers are accommodated where possible. Changes requested more than 30 days before departure are made free of charge, subject to availability and any difference in price. Later changes may be treated as a cancellation and rebooking.

6. Unused services

No refund is due for any service included in the programme but not used by the Traveller, including meals, entrance fees, transfers or accommodation nights.

7. Refund processing

Approved refunds are issued to the original payment method within 14 working days of confirmation. Bank charges and currency conversion differences are borne by the Traveller.

8. Insurance

We strongly recommend that every Traveller holds travel insurance covering cancellation, medical expenses and repatriation. The Company does not provide insurance.